NEW BOOK HELPS LEADERS GUIDE CHANGE

All great organizations go through change. The new book, Transformational Leadership: Creating Organizations of Meaning, was written specifically to guide leaders, managers and change agents through an organizational transformation delivering breakthrough results. Authors Stephen Hacker and Tammy Roberts draw on their immense experiences with organizational transformation to write a book that will help guide leaders through these important but trying times.

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NEW BOOK FIRST EVER SIX SIGMA MYSTERY NOVEL

Six Sigma successes have been well documented, but for many outside of the manufacturing industries it can be daunting and intimidating. The new book Nan: A Six Sigma Mystery is a fictional story intended to teach the principles of Six Sigma in an easy to follow manner. The main character uses her Six Sigma skills to solve a mystery allowing the reader to learn how Six Sigma works. The story is set in a hospital and is especially beneficial to those in health care, but the principles can be applied to any industry.

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NEW BOOK SIMPLIFIES MANY MANAGEMENT THEORIES

With all of the management theories brought forth in the past few decades, how do we know which works best? In the new book, The Recipe for Simple Business Improvement, author David Till helps explain the many different philosophies of continuous improvement, breaking each down to its common similarities. The book lays out an effective and uncomplicated path that can be followed by any organization, small or large, to bring about significant business-improvement.

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For three days only (December 10th, 11th, and 12th) Quality Press is giving you the opportunity to save 25% off the ASQ member price for ten of our recently published titles. These are some of our newest and best-selling books, on sale for only 3 days. The ten books we’ve discounted are:

The Synergy of One: Creating High-Performing Sustainable Organizations through Integrated Performance Leadership

Making Change Work: Practical Tools for Overcoming Human Resistance to Change

Nan: A Six Sigma Mystery

Charting Your Course: Lessons Learned During the Journey Toward Performance Excellence

ISO 9001:2000: Achieving Compliance and Continuous Improvement in Software Development Companies

Strategic Navigation: A Systems Approach to Business Strategy

The Executive Guide to Improvement and Change

Transformational Leadership: Creating Organizations of Meaning

Failure Mode and Effects Analysis: FMEA from Theory to Execution, Second Edition

The Recipe for Simple Business Improvement

President Bush recently announced the recipients of the 2003 Malcolm Baldrige National Quality Award, the nation's highest honor for quality and performance excellence. Among the winners was Community Consolidated School District 15 of Palatine, IL, which won in the education category. The new book, Charting the Course: Lessons Learned During the Journey Toward Performance Excellence, tells the tale of the school districts journey toward Baldrige excellence, up to and including the application process that led to the award.

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The 58th Annual Quality Congress is scheduled for May 24-26, 2004 in Toronto, Ontario, Canada. Highlights include Toronto city tours, a plant tour, networking events, education sessions, certification exam opportunities, exciting keynote speakers, International Team Competition, and more. Visit the AQC Web site (http://aqc.asq.org) for details on what the conference has to offer and don’t forget to request a copy of the preliminary program! If you can only attend one conference in 2004, make it AQC!

Two new quality standards are being published by ASQ in December – ANSI/ASQ Z1.4-2003 and ANSI/ASQ Z1.9-2003 . Both standards are used to establish and maintain acceptance sampling systems for an organization. Both hardcopy and electronic versions of these standards will be available from ASQ by the end of December. To learn more, or to pre-order either of these standards, visit the ASQ bookstore today.

The Quality Institute for Health Care, being held in Chicago on January 26-28, 2004, is designed to provide health care professionals with an introduction quality principles and practices used in other industries to improve performance. Learn how to use quality methods such as Six Sigma, ISO 9000, FMEA, SPC, Baldrige and more, to strengthen your organization from within by reducing waste, eliminating errors, decreasing liability, and improving profitability.

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“Changing the way things are done in order to meet customer demands and increase profitability has become one of the foremost business issues of our day. In the past, change for many organizations came relatively slowly. Companies often could survive or even prosper simply by keeping their processes stable. Nowadays competition in business is stronger than ever [and] it is much more dangerous to complacently assume that continuing to do things the way they have been done in the past will lead to success. As a result…more organizations are feeling the need to improve their operations wherever they can. More executives are realizing that to beat the competition you constantly have to make things better.”

An excerpt from Six Sigma Project Management by Jeffrey N. Lowenthal.

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More and more companies today are learning that offering the best products, services, or prices may not be enough to ensure customer loyalty. Customer Retention: An Integrated Process for Keeping Your Best Customers identifies and supports new perspectives that indicate why customer retention is more powerful and effective than customer satisfaction. Originally priced at over $30, now just $10! Hurry, supplies are limited!